Contact
We would love to hear from you.
General Questions
hello@meadowmoment.com
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Frequently Asked Questions
Contact
WHAT IS YOUR SHIPPING POLICY?
For standard U.S. orders, the processing time is up to 2 business days after the order is received. All orders placed after 12PM PST or on weekends or holidays will begin processing the following business day.
- Standard Shipping (4-8 Business Days) is $10.00 or free on orders $100+.
- Express Shipping (2-3 Business Days) is $25.00.
- Overnight Shipping (1 Business Day) is $35.00.
CAN YOU WASH THE MONACO SILK PAJAMA AND ROBE LINE?
Yes! You can wash your silk robe and silk pajamas, and cashmere robe on a cold cycle with a gentle detergent.Do not use bleach. Hang to dry. You can also hand wash the item or if you prefer dry clean.
DO YOU TREAT YOUR EMPLOYEES FAIRLY?
Yes! Our factory in Los Angeles is female founded and at the heart of the business is fair wages and to treat all people equally and fairly. Our candles are also made in Los Angeles with a factory with the same mission statement. We have personally been in all of our factories including where our paper is printed and are proud to partner with these companies.
WHAT IS YOUR RETURN POLICY?
Returns happen, we get it. At Meadow, our goal is to provide you with a product that transports you to a place of utmost luxury. So, if you are not completely satisfied with your Meadow purchase, you can send it back to us for an exchange or a refund within 14 days*. To start a return please email hello@meadowmoment.com
*Refunds will only be issued for full price items. Items in the sale selection or purchases made using a discount code may only be returned for store credit or exchange.
HOW LONG DO YOUR SUSTAINABLE CANDLES BURN?
Our sustainable candles burn for close to 50 hours, but we recommend trimming the wick after each use to increase burn time up to 20%!
HOW DO YOU WASH CASHMERE?
You can dry clean or hand wash your cashmere robe with cool water. Lay it flat to dry. Do not bleach. Do not iron.
CAN YOU WASH THE SILK ROBE?
Yes! You can dry clean or hand wash the Kimono Silk Robe, but be sure not to use bleach. Hang to dry and iron only on the inside of the robe. Alternatively, you can hang your Kimono Silk Robe in the bathroom while showering for the wrinkles to gently fall out!
DO YOUR SUSTAINABLE CANDLES BURN CLEAN?
Our sustainable candles are non-toxic and burn clean. They are paraben free, and contain no chemicals.
I RAN OUT OF STATIONERY PAPER, CAN I ORDER A REFILL OR A NEW STYLE MOTIF?
Yes! Please email us at hello@meadowmoment.com