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General Questions


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Frequently Asked Questions

What is your return policy?

Returns happen, we get it. At Meadow, our goal is to provide you with a product that transports you to a place of utmost luxury. So, if you are not completely satisfied with your Meadow purchase, you can send it back to us for an exchange or a refund within 14 days*. To start a return please email hello@meadowmoment.com

*Refunds will only be issued for full price items. Items in the sale selection or purchases made using a discount code may only be returned for store credit or exchange.

How long do your candles burn?

Our candles burn for close to 50 hours, but we recommend trimming the wick after each use to increase burn time up to 20%!

How do you wash cashmere?

Dry clean or hand wash with cool water. Lay it flat to dry. Do not bleach. Do not iron.

Can you wash the silk robe?

Yes! You can dry clean or hand wash the Betsy, but be sure not to use bleach. Hang to dry and iron only on the inside of the robe. Alternatively, you can hang your Betsy in the bathroom while showering for the wrinkles to gently fall out!

Do your candles burn clean?

Our candles are non-toxic and burn clean. They are paraben free, and contain no chemicals.

I ran out of paper, can I order a refill or a new style motif?

Yes! Please email us at hello@meadowmoment.com

We want to see how you style Meadow!